Nothing is posted. Here is how it actually reaches you

We do not ship physical goods. Not printed reports, not certificates, not workbooks, not welcome packs. Nothing we sell has a weight or a dimension, so there is no dispatch, no shipping partner, no consignment number and no delivery window to be at home for. If anyone contacts you claiming to be delivering a parcel on our behalf and asking for money, it is not us.

Nor is there anything to schedule. The ₹99 unlock does not include a counselling session, a call, or any of our time — it is the written report and nothing else, and the terms list what is in it and what is not. So “delivery” here means one thing: a document becoming available to you. That is the honest thing to put on a page with this title.

The full readiness report is delivered electronically, to the account that paid for it. When your payment is confirmed, the result page you were already on reloads with everything unlocked — the eight pillars, the working-style profile and the essay critique — and the full PDF becomes downloadable from the same screen. A receipt is emailed to you at the same time. All of that happens within 5 minutes of payment, and in practice within a few seconds.

“Confirmed” is doing real work in that sentence. We unlock nothing on the strength of a browser saying a payment went through; we wait for the gateway to tell our server directly, over a signed channel, that the money was actually captured. That is normally instant. On a slow bank or a patchy connection it can take longer, and during those seconds the money has left your account but the report has not yet opened. Nothing has gone wrong. The payment screen keeps asking our server on your behalf and moves you on by itself the moment the answer changes, so the right thing to do is wait rather than pay again.

Three steps, in this order, and the third one is the one that matters.

Delivery is to the account that paid, and to the email address that account was created with. We do not deliver to a second address, and we do not send a report to anybody who is not signed in to the account that bought it — a report containing a student's essays and a written assessment of them is not something to email to whoever asks for it.

It follows that giving us a working email address you can actually get into is your responsibility, and it is worth a moment's care at signup. A typo in a domain name, a school address that is closed over the holidays, or an inbox that is full will all stop the receipt arriving, and none of them is something we can see from our side. The report itself is unaffected either way: sign in and it is there.

If you realise the address was wrong, write to us from the address you meant to use and we will correct it and resend. We will check the account belongs to you before we do.

There are none, because there is no delivery to charge for. No shipping fee, no handling fee, no packaging fee, no courier surcharge, no rush-delivery option and nothing added at checkout for any of them. The ₹99 on the terms page is the whole amount your family pays, once.

Anybody with an internet connection. The assessment is sat online and the report is read online, so a student in a small town is served exactly as a student in a metro is, and an Indian family living abroad is served too. There is no serviceable-pincode list, because a pincode has nothing to do with it.

All prices are in Indian rupees and are charged in Indian rupees. If you pay from outside India your bank may apply its own currency conversion and charges, which are between you and your bank and are not something we see or receive.